Privacy Policy

Introduction

Starcopia takes privacy seriously – we are committed to keeping your personal information private. All personal data we collect is kept strictly secured, and is only used for the purposes described in this privacy policy.

This privacy policy applies to information collected through our websites and any information we collect through our other interactions with you (for example, if you talk to our customer services team).

This statement indicates our policies and practices on the collection, use, security and access of information in accordance with the requirements of the Personal Data (Privacy) Ordinance (Chapter 486) ("Ordinance") of the Hong Kong Special Administrative Region (“Hong Kong SAR”). 

Personal information collected

Starcopia does not sell, share or trade customers’ personal information collected online from third parties. Personal information collected online will only be disclosed within our corporate group for internal use and purposes only.

COLLECTION OF PERSONAL INFORMATION

When you create a Starcopia account, the personal information we collect may include your: 

•   Name
•   Delivery Address
•   Email Address
•   Telephone Number
•   Payment details, including credit card and banking information

 The personal information we collect from you will be used in some or all of the following ways: 

•   Internal record keeping; researches and statistical purposes
•   To deliver the products you have purchased from Fabufabu
•   To update you on the delivery of the product and for customer support purposes
•   To provide you with relevant product information
•   To customize future shopping for you and improve our products and services
•  To send you promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

 

We may collect personally identifiable information when you visit our Starcopia website. We also automatically receive and record information on our server logs from your browser including your IP address, cookie information and the page(s) you visited. We do these things so that we can measure traffic, gauge the popularity of various parts of the website, gain some general knowledge about our audience or customers and compile aggregated statistics.

 Updating Your Personal Information 

You can update your personal information anytime by accessing your account on our Starcopia website.

Security of Your Personal Information

Starcopia will take reasonable steps to ensure that all information collected will be safely and securely stored.

•   Restricting access to personal information
•   Securely destroying your personal information when it is no longer needed for our record retention purposes.
•   We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

 However, we give no warranty against third parties hacking into the data or any unauthorized access to the data by anyone.

We will not share your information with any other organizations other than related companies and those third parties directly related to the delivery of the products you have purchased from our Starcopia website and used as described above or as agreed with you or when required by law. 

We will retain your personal data collected via this website ONLY for the period required for the carrying out of the permitted purposes.

 Link to Third Party Websites

In relation to hyperlinks to other websites provided on our Starcopia website, we are not responsible for the privacy policy or content of these other websites. You should review the privacy policy for such third party websites to understand the ways in which your personal data may be used by those third parties.

Transfer of Personal Data Outside Hong Kong

At times it may be necessary and/or prudent for Starcopia to transfer certain personal data to places outside the Hong Kong SAR in order to carry out the purposes, or directly related purposes, for which the personal data were collected. Where such a transfer is performed, it will be done in compliance with the prevailing requirements of the Ordinance.

 About Breaches of Privacy 

If you believe that your privacy has been breached by Starcopia please contact us and we will endeavor to resolve the issue.

"Opt-Out"

You can opt-out from receiving information from Starcopia or to delete your personal information from our records at any time should you no longer wish to receive updates from us regarding our developments, activities and promotions. To opt out, please send us an email with the words "opt out" in the subject line.

Changes to the Privacy Policy

Starcopia may modify and change the Privacy Statement from time to time. Any revised statement will be posted on our Starcopia website.

Complaints about breaches of privacy 

If you are not satisfied with the way in which we handle your enquiry or complaint, please do not hesitate to contact us.

Contacting Fabufabu 

Should you have further questions regarding our Privacy Policy, our practice and your interaction with us, or to request access and correction to your personal data, please contact us at info@starcopia.com